YONIQ WOMAN — POLICY

Terms & Conditions

Last Updated: 26th Aug 2026

Welcome to YONIQ.WOMAN. By placing an order through our website or official sales channels, you confirm that you have read, understood and agreed to the following Terms & Conditions.

Please review the product details, pricing, shipping information and applicable policies carefully before placing your order.

1. Orders & Payments

  • An order is considered confirmed only after successful payment verification and confirmation by YONIQ.WOMAN.
  • A payment screenshot, payment attempt or transaction initiated by the customer does not constitute order confirmation until the payment is successfully verified.
  • Once an order has been confirmed and processing has started, cancellation or modification may not be possible.
  • Customers are responsible for checking the product, size, quantity, colour/design, delivery address and contact details before completing their purchase.
  • If incorrect information is provided by the customer, additional charges may apply where applicable.

2. Returns, Exchanges & Refunds

YONIQ.WOMAN generally follows a No Return & No Refund Policy for change of mind, personal preference, incorrect selection or products that are no longer required.

Returns, replacements or refunds may be considered in cases such as:

  • Damaged products received during transit
  • Incorrect products received
  • Missing products from an order
  • Defective products attributable to a product/manufacturing issue
  • Any other situation where a remedy is required under applicable law

Any approved replacement or refund will be subject to verification and the applicable policy.

Sale, promotional, live-sale, mystery and specially priced products are generally non-returnable unless otherwise stated or required under applicable law.

3. Product Appearance & Variations

  • Product colours may appear slightly different depending on lighting, photography, device and screen settings.
  • Minor variations in colour, texture, finish, size or appearance may occur due to manufacturing characteristics.
  • Such minor variations do not necessarily constitute a product defect.
  • Product images are provided to represent the product as accurately as reasonably possible.
  • Product availability is subject to stock availability.

4. Damaged, Defective, Missing or Incorrect Products

If you receive a damaged, defective, missing or incorrect product, please contact us within 24 hours of delivery.

To help us investigate the issue, please provide:

  • Your order number
  • Clear photographs of the product
  • Photographs of the outer package and shipping label
  • A continuous unboxing video, where available
  • A description of the issue

Claims will be reviewed by our team before any replacement, refund or other resolution is approved.

Please do not discard the product or its original packaging until your claim has been resolved.

5. Unboxing Video

We strongly recommend recording a continuous, unedited unboxing video for every order.

For claims involving:

  • Missing products
  • Incorrect products
  • Visible damage
  • Tampering
  • Product-condition disputes

the unboxing video can provide important evidence of the condition and contents of the parcel at the time of delivery.

The video should begin before opening the parcel and clearly show the shipping label, package condition, opening of the parcel and all items received.

Where adequate evidence is not provided, our ability to verify and resolve a claim may be limited.

6. Damaged or Tampered Parcels

Please inspect your parcel when it is delivered.

If the package appears opened, severely damaged or tampered with, please:

  1. Record the condition of the parcel.
  2. Take clear photographs/videos.
  3. Contact YONIQ.WOMAN as soon as possible.
  4. Keep the original packaging safely until the matter is resolved.

Where possible, customers should avoid accepting a visibly compromised parcel without documenting its condition.

7. Shipping & Delivery

  • Customers must provide a complete and accurate name, delivery address and active contact number.
  • YONIQ.WOMAN is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
  • Delivery timelines are estimates and may vary depending on the courier partner, destination and operational circumstances.
  • Delays may occur due to weather, public holidays, courier disruptions, remote locations or circumstances beyond our reasonable control.
  • If an order is returned because of an incorrect address, refusal to accept delivery or repeated failed delivery attempts, additional shipping charges may apply for re-shipment.
  • Free-shipping eligibility is based on the shipping offer applicable to the order at the time of purchase.

8. COD Orders

  • Cash on Delivery (COD) is available only for eligible orders and serviceable locations.
  • A ₹99 COD handling fee may apply to COD orders.
  • Customers are requested to accept COD orders once placed.
  • Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD availability.

9. Prepaid Orders

Customers choosing prepaid payment may receive promotional benefits applicable at the time of purchase.

Currently, the applicable offer may include:

5% OFF on prepaid orders using code YQPREP5.

Promotional offers may be subject to specific terms, minimum order values, exclusions or validity periods displayed on the website.

10. Live Sale Orders

Orders placed during Instagram, Facebook or other live sales are considered confirmed once payment/order requirements are completed.

Due to the nature of live sales:

  • Orders generally cannot be cancelled or modified once confirmed.
  • Product selections must be confirmed by the customer before payment.
  • Exchanges or refunds for change of mind or incorrect selection are not accepted, except where required under applicable law.

11. YQ TREASURE – Mystery Products

YQ TREASURE includes Mystery Dice and Mystery Scoop products designed around a surprise experience.

  • The jewellery selection is intentionally random unless the product description specifically states otherwise.
  • The exact designs, colours or pieces cannot generally be selected by the customer.
  • Customers should carefully read the individual product description before purchasing.
  • The minimum number of jewellery pieces included will be mentioned on the respective product page.
  • A FREE GIFT may be included as stated in the relevant product listing.
  • Duplicate jewellery pieces may be possible.
  • Requests for specific designs, colours or substitutions cannot be guaranteed unless explicitly offered on the product page.

By purchasing YQ TREASURE, you acknowledge and accept the mystery nature of the product.

12. Jewellery Care

To maintain the appearance of your jewellery for as long as possible:

  • Keep jewellery away from perfume and cosmetics.
  • Remove jewellery before bathing or swimming.
  • Avoid prolonged contact with water, sweat and moisture.
  • Keep jewellery away from chemicals and cleaning products.
  • Wipe gently with a soft, dry cloth after wearing.
  • Store pieces separately in a clean, dry place.
  • Use a jewellery pouch or organiser when not in use.

Normal wear, scratches, discolouration, tarnishing or damage caused by improper use, storage or exposure to chemicals will generally not be considered a manufacturing defect.

Please refer to our Jewellery Care Guide for detailed care instructions.

13. Customer Responsibility

Customers are responsible for:

  • Reviewing product descriptions before purchase
  • Checking size, quantity and product specifications
  • Providing accurate delivery information
  • Reviewing applicable shipping charges
  • Reading the relevant product and promotional terms
  • Contacting YONIQ.WOMAN before ordering if clarification is required

14. Communication & Customer Conduct

We are committed to providing a respectful and professional customer experience.

Abusive, threatening, discriminatory or inappropriate communication towards our team will not be tolerated.

Where there is evidence of fraudulent activity, repeated misuse of policies or knowingly false claims, YONIQ.WOMAN reserves the right to restrict or refuse future orders, subject to applicable law.

15. Intellectual Property

All photographs, videos, graphics, logos, product descriptions, designs, website content and other creative materials published by YONIQ.WOMAN are the property of YONIQ.WOMAN or their respective owners, unless otherwise stated.

Unauthorised copying, reproduction, modification, distribution or commercial use is prohibited without prior written permission.

16. Policy Updates

YONIQ.WOMAN may update these Terms & Conditions from time to time.

The latest version published on our website will apply to orders placed after the updated terms become effective.

Customers are encouraged to review this page periodically.

Important Notice

By placing an order with YONIQ.WOMAN, you confirm that you have reviewed the applicable product information, shipping terms, payment conditions, return/refund policy and these Terms & Conditions.

For damaged, defective, missing or incorrect products, please contact us within 24 hours of delivery and provide the requested evidence so that we can investigate the matter promptly.

Most purchases are final, except for eligible damaged, defective, missing or incorrect products and situations where a remedy is required under applicable law.

YONIQ.WOMAN

YOU. UNIQUE. EMPOWERED. ✨